Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us. This includes:

• Personal information like your name, email address, and phone number
• Account credentials and authentication information
• Service preferences and booking history
• Communication records when you contact us

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about services, offers, and events
• Monitor and analyze trends, usage, and activities

3. Information Sharing

We may share your information in the following situations:

• With service providers who perform services on our behalf
• With your consent or at your direction
• To comply with legal obligations or protect rights and safety
• In connection with a merger, acquisition, or sale of assets

We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to rectify or update your personal information
• The right to delete your personal information
• The right to restrict or object to processing
• The right to data portability

6. SMS and Text Messaging

By providing your phone number, you consent to receive text messages from UrbanGennie for account verification, service updates, and important notifications. Standard message and data rates may apply. You can opt out at any time by replying STOP to any text message.

7. Cookies and Tracking

We use cookies and similar tracking technologies to collect and use personal information about you. You can control cookies through your browser settings.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.