Terms and Conditions

1. Acceptance of Terms

By accessing and using UrbanGennie's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

UrbanGennie is a platform that connects users with trusted local service providers. We facilitate bookings and payments but do not directly provide the services. Service providers are independent contractors, not employees of UrbanGennie.

3. User Accounts

To use our services, you must:

• Be at least 18 years old
• Provide accurate and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use
• Be responsible for all activities under your account

4. Booking and Payment

When you book a service through UrbanGennie:

• You enter into a contract directly with the service provider
• Payment is processed through our secure payment system
• Cancellation policies vary by service provider
• Refunds are subject to our refund policy and provider terms

5. User Conduct

You agree not to:

• Use the service for any unlawful purpose
• Harass, abuse, or harm service providers or other users
• Provide false or misleading information
• Interfere with the proper functioning of the platform
• Attempt to gain unauthorized access to our systems

6. Service Provider Responsibilities

Service providers on our platform must:

• Provide services as described and agreed upon
• Maintain appropriate licenses and insurance
• Comply with all applicable laws and regulations
• Treat customers with respect and professionalism

7. Limitation of Liability

UrbanGennie acts as an intermediary platform. We are not liable for:

• The quality, safety, or legality of services provided
• Actions or omissions of service providers
• Disputes between users and service providers
• Any indirect, incidental, or consequential damages

8. Intellectual Property

The UrbanGennie platform, including its design, features, and content, is protected by intellectual property laws. You may not copy, modify, or distribute our content without permission.

9. Privacy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the service, to understand our practices.

10. Termination

We may terminate or suspend your account and access to our services at our sole discretion, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

11. Dispute Resolution

Any disputes arising from these terms will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

12. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of significant changes via email or platform notification. Continued use of the service constitutes acceptance of modified terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.